We are committed to giving our clients an excellent level of service. However, in the event that you are dissatisfied with any aspect of the work being carried out or an invoice issued, please speak to Matt Gingell, Partner, in the first instance and he will do his best to resolve any difficulties. Should any issue remain unresolved you should set out your concerns in writing to Matt Gingell, who will reply in writing as soon as possible.

In the event we are unable to resolve your concerns, the SRA provides a complaints system. The SRA’s address is The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Their telephone number is 0370 606 2555. Their website is www.sra.org.uk

In the event we are unable to resolve your concerns, you may wish to contact the Legal Ombudsman. Their telephone  number is 0300 555 0333. Their address is PO box 6167, Slough, SL1 0EH. Their email address is enquiries@legalombudsman.org.uk ). Their website is www.legalombudsman.org.uk

There is a time limit for referring complaints to the Legal Ombudsman which is no more than one-year from the date of the act or omission or no more than one-year from the date when you should reasonably have known there was cause for complaint.

Additionally, you must raise your complaint to the Legal Ombudsman within six months of receiving a final response from us.

If the complaint is about our service or fees the complaint should be made to the Legal Ombudsman. However, you may have the right to complain to the SRA where the complaint concerns the breach of SRA principles such as dishonesty or handling your money.